Terms & Conditions

1. Definitions

In these Terms and Conditions: "Tessaro", "we", "us" or "our" refers to Tessaro, a business consulting practice operating from Unit 2301, One Island East, 18 Westlands Road, Quarry Bay, Hong Kong. "Client", "you" or "your" refers to any individual or organisation using our website or engaging our services. "Services" means the consulting engagements described on our website, including the Leadership Alignment Programme, Financial Health Diagnostic, and Change Readiness Assessment. "Engagement Letter" means the written scope and fee agreement issued before commencement of any service.

2. Acceptance of Terms

By using this website or engaging our services, you confirm that you are at least 18 years of age and have the legal capacity to enter into this agreement. These terms apply to all visitors to our website and all clients engaging our consulting services.

3. Service Description

Tessaro provides business consulting services to organisations in Hong Kong and, by arrangement, to regional subsidiaries operating from Hong Kong. Our services are defined in the Engagement Letter issued prior to commencement. The scope, deliverables, timeline, and fee are agreed in writing. Services are subject to availability, and we reserve the right to decline engagements that fall outside our areas of competence.

4. Engagement Terms

All engagements are governed by a written Engagement Letter signed by both parties. The Engagement Letter takes precedence over these general terms in the event of a conflict. Work will not commence until the Engagement Letter is countersigned and any required deposit is received. Scope changes must be agreed in writing.

5. Client Responsibilities

Clients are responsible for providing accurate and complete information necessary for the engagement, granting reasonable access to personnel and documentation as agreed, reviewing draft deliverables within agreed timelines, and maintaining confidentiality of any Tessaro proprietary materials shared during the engagement. Delays caused by failure to meet these responsibilities may affect timelines without adjustment to fees.

6. Intellectual Property

All proprietary frameworks, instruments, and templates used by Tessaro in the delivery of services — including the alignment scorecard, readiness index, and facilitation materials — remain the intellectual property of Tessaro. Upon payment in full, clients receive a non-exclusive, non-transferable licence to use the deliverables produced for their specific engagement for their own internal purposes. Clients may not reproduce, share commercially, or resell deliverables without our written consent.

7. Payment Terms

Fees are stated in Hong Kong Dollars (HKD) and are as set out in the Engagement Letter. Payment terms are outlined in the Engagement Letter and typically include a deposit upon commencement and the balance upon delivery of the final report. Invoices are payable within 14 days of issue. Late payments may incur interest at the rate of 1.5% per month. Prices stated on our website are indicative and subject to confirmation in the Engagement Letter.

8. Cancellation and Rescheduling

Cancellation by the client within 7 days of engagement commencement will result in the deposit being retained to cover preparation costs. Facilitated sessions cancelled with less than 48 hours notice may be charged at the full session rate. We will make reasonable efforts to reschedule where circumstances require. If Tessaro is unable to deliver as agreed due to unforeseen circumstances, we will notify you promptly and arrange a full or partial refund as applicable.

9. Disclaimers

Our services constitute professional advisory input based on the information available during the engagement. They do not constitute legal, financial, or regulatory advice and should not be relied upon as such. We make no representations about specific commercial outcomes resulting from our recommendations. Clients are responsible for their own business decisions.

10. Limitation of Liability

To the extent permitted by Hong Kong law, our total liability to you in connection with any engagement shall not exceed the total fees paid by you for that engagement. We exclude liability for indirect, consequential, or economic loss arising from our services or from reliance on our recommendations. Nothing in these terms limits liability for fraud or for death or personal injury caused by negligence.

11. Confidentiality

Both parties agree to maintain the confidentiality of information exchanged during the engagement as set out in the mutual NDA signed at the outset. Tessaro will not disclose client information to third parties other than as required by law or as necessary to deliver the service (e.g. secure document transfer services). We will not use your engagement as a case study or marketing reference without your written consent.

12. Termination

Either party may terminate an engagement by written notice if the other party materially breaches these terms and fails to remedy the breach within 14 days. Upon termination, the client is liable for fees corresponding to work completed to that date. Sections 6, 10, and 11 survive termination.

13. Governing Law and Dispute Resolution

These terms are governed by the laws of Hong Kong SAR. Any dispute arising shall first be subject to good-faith negotiation. If unresolved within 30 days, either party may refer the matter to the courts of Hong Kong, which shall have exclusive jurisdiction. Parties may also agree to refer disputes to mediation under the Hong Kong Mediation Centre rules prior to litigation.

14. Changes to These Terms

We may update these terms periodically. Material changes will be posted on our website with a revised effective date. Continued use of our website or services after such changes constitutes acceptance. The terms in effect at the time of each Engagement Letter govern that engagement.

15. Contact

For legal queries, please contact: